Most of the questions usually answered about renting a room in London are below, but if you’d prefer to speak to the Smart City Rooms team directly, give us a call on 020 7078 0215, or email us at hello@smartcityrooms.com.
You will need:
- Previous landlord reference
- Passport
- Proof of address
- Bank information
- Employment details
- Guarantor details
Yes, you can pay with an international credit or debit card, or you can transfer the balance from your international account. There will be a handling fee on transfers, and there is a 3% surcharge for credit cards and 1% surcharge for debit cards.
Smart City Rooms can offer you flexible contract lengths from between 6 months up to 36 months. Some of our properties are also available on shorter lets.
This depends on the individual property, however you can find a list of most of the things that you will find in our properties here. We’re also able to offer a room dressing service, which you can find out more about here. This includes optional extras such as our Linen Pack and Bathroom Essentials Pack.
Yes, we will never overcrowd a house.
Yes, but this depends on the individual property.
You can pay rent monthly by standing order from your UK bank account, or via a debit or credit card. Please be aware that a 3% surcharge applies for credit cards and a 1% surcharge applies for debit cards.
Your rent is for your room and the shared facilities in the property. With Smart City Rooms, everything is included in your monthly fee – this means all bills such as gas, electricity, Council Tax, etc. Find out more about what’s covered here.
Yes, the cleaner comes regularly, and is included in your monthly rent. Your room will be thoroughly cleaned before you move in.
Your deposit will be safely kept with My Deposits, a government approved tenancy deposit protection scheme.
Not without speaking with you first. If there is a disagreement, an independent arbitrator will decide the outcome.
This would be decided on a case-by-case basis, but it is likely that we would ask you to find a replacement tenant that we approve of. An early termination fee may also apply.
You will simply need to fill in the maintenance and repair form here, and we will take care of the issue as soon as possible.
Our team are on hand 24/7 if you have any problems, and can be reached on 020 7078 0215 or via email at hello@smartcityrooms.com.
Wherever possible, we will try to avoid this happening and provide keys and access ourselves. However on some occasions we may request that you provide access to tradesmen.
Our lines are open 24/7 and you can be assured that your message will reach the relevant person.
Just let the team know as soon as possible and we’ll start arranging all of the necessary administration.
You must serve notice in accordance with your tenancy agreement.
No, this is kept to cover damages in the property.
If you have a question that hasn’t been answered, please contact us today on 020 7078 0215, or check out our handy guide for tenants. You can also email us at hello@smartcityrooms.com, and one of the Smart City Rooms team will be in touch shortly.
